Labeldi.com (hereinafter the "Website") is published by the company Maroc Riads Conseil with a capital of 100 000 dhs, whose siège social (registered office) Villa Ourida, Rue Sourya, Gueliz, Marrakech, Maroc, RC under no. 14197, tax identification no. 6504926,patente no. 45328893 (hereinafter 'the Company').
The General Terms and Conditions of Sale detailed below apply to all orders placed with 'the Company' for all items and services offered on the site www.labeldi.com. They can be accessed at all times on the Website.
The Company' reserves the right to adapt or modify these General Terms and Conditions of Sale at any time, the version of the Terms and Conditions of Sale applicable to any transaction is that listed online on the Website www.labeldi.com at the time of the order. Consequently, the action of placing an order implies complete adherence, without reservation, to these terms and conditions.
I – CUSTOMER
At the time the customer registers their personal information, the customer must ensure the accuracy and completeness of the data they provide. If an error occurs in the wording of the recipient’s details, 'the Company' cannot be held liable for any inability to deliver the product.
II – PRODUCTS
The products offered for sale are those described on the Website on the day the internet user consults the Website, within the limit of available product stock. 'The Company' takes the greatest care in the presentation and description of these products in order to provide the customer with the best possible information. However, it is possible that non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.
In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the customer may either exercise his right of withdrawal, or implement 'The Company' guarantee of conformity which will, where appropriate, result in an exchange or refund of the price (in whole or part) that has been invoiced.
III – ORDERS
Acceptance of an order placed on the Website is subject to compliance with the procedure
put in place by 'The Company', expressed by a succession of different stages that the customer must follow in order to validate their order. Any order validated by the customer is in accordance with the contract of sale and acceptance of all of the clauses of these terms and conditions.
An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by 'The Company'. For this purpose the customer formally accepts the use of email for receiving confirmation of the contents of their order from 'The Company'. In any event, the invoices are available in the 'my account' section.
The customer has 15 (fifteen) calendar days to exercise their withdrawal period from receipt of the package.
IV - PRICES AND TERMS OF PAYMENT
The prices of products are indicated in euros, inclusive of all taxes, but excluding shipping costs.
The total price of the order (including all taxes and shipping) is indicated in the basket. All prices are calculated inclusive of value added tax (VAT), which may be different depending on the country of billing.
Customs clearance, and the payment of various duties or taxes are your responsibility. 'The Company' reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of placing the order, subject to availability.
The products are payable on the day of the order.
The purchases shall be settled either via the secure platform provided by our partner PayPal. The customer expressly acknowledges that disclosure of their bank card number to 'The Company' gives the company authorization to debit their account to the amount of the products ordered.
The data recorded and kept by 'The Company' constitutes proof of the order and all previous transactions. The data recorded by PayPal constitutes proof of the financial transactions.
V – DELIVERY
Deliveries are carried out by DHL, Monday to Saturday.
The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Orders are shipped on average every 2 (two) days, but the period may be extended up to 10 (ten) working days, in particular in the aftermath of a collection being placed online. So that deadlines are respected, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.).
'The Company' will deliver orders within a maximum delay of 12 (twelve) working days for delivery within metropolitan France and 20 (twenty) working days for international delivery from the day after the validation of the order. If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 15 (fifteen)days can receive a refund of sums paid on the occasion of the sale.
The timescales indicated are indicative deadlines, corresponding to the average time for processing and delivery. 'The Company' cannot be held responsible for any consequences due to a delivery delay not of their own making. Moreover, in the aftermath of a collection going online, the period may be extended to 10 (ten) days, given the volume of orders.
VI - REFUNDS & RETURNS
Within a period of 15 days following the receipt of their order, the customer may request reimbursement of the order.
Return of the product(s) is the responsibility of the customer and is at their own risk. Product(s) must be returned in their original packaging, in their original state, brand new, not worn, and unwashed.
To make a return, the customer must follow the procedure indicated on the return voucher downloaded from the website.
The repayment term for 'The Company' to the customer in the event of withdrawal is 15 (fifteen) days, once the product which the customer is returning has been recovered by 'The Company' and 'The Company' validate compliance back.
If the customer does not adhere to these terms and conditions, including conditions of return or exchange, 'The Company' cannot proceed to refund the products in question.
VII - GUARANTEES AND RESPONSIBILITY
'The Company' only has a best-efforts obligation for all stages of access to the Website, from the processing of the order to shipment of the package or subsequent services. 'The Company' cannot be held liable for any inconveniences or damages inherent to the use of the internet, including service breakdown, an external intrusion or the presence of computer viruses, or any event or occurrence qualified by force majeure in accordance with the law and jurisprudence.
Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by registered letter with acknowledgement of receipt. Specifically considered as cases of force majeure or fortuitous event, in addition to those regularly cited by the jurisprudence of the French courts and tribunals, are total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship. All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract may be terminated without compensation for one or other of the parties.